FAQs
Support
Frequently Asked Questions
How long does shipping take within Australia?
Most orders are handcrafted and dispatched within 5–7 business days, with delivery typically taking a further 2–5 business days depending on your location.
Do you ship internationally?
Yes — international shipping is available at checkout. Delivery times and costs vary by destination and are calculated automatically at checkout.
What framing options are available?
Each print is available unframed, box-framed, or as a stretched canvas. Frame colour and finish options are shown on each product page.
Can I order a custom size?
Custom sizing is available on request — get in touch via the Contact page with the artwork and dimensions you have in mind.
What is your returns and exchange policy?
Because each piece is made to order, we assess returns on a case-by-case basis for damage or printing faults. Contact us within 7 days of delivery if there’s an issue.
How should I care for my print?
Keep out of direct sunlight and away from high humidity. Dust gently with a soft, dry cloth — avoid glass cleaners or solvents on canvas prints.
Do you offer gift packaging?
Yes — select “Gift Packaging” at checkout and we’ll include protective, presentation-ready wrapping at no extra cost.
Can I order in bulk for a business or trade project?
Absolutely — get in touch via the Contact page with your project details and we’ll put together a trade quote.